Personal Profile
Janine Blatt
Office Manager, Intake Coordinator, Billing Assistant
she/her/hers
About Janine:
FOCUS AREAS:
To book an initial appointment with a therapist call (517) 258-0026 or click here to send a message.
As the Office Manager at Mid-Michigan Therapy, Janine is the warm, welcoming voice you’ll hear when you reach out to schedule an appointment at our East Lansing clinic. With a unique background as a former business owner and experience working within the corrections system, Janine brings both incredible organizational skills and deep, non-judgmental empathy to our front desk. As a mother of nine, she understands exactly how chaotic life can get, which is why she is so passionate about making the process of starting therapy as stress-free as possible. Whether you need help navigating therapy billing, have questions about your insurance, or are simply feeling nervous about making that first phone call, Janine is here to guide you with patience and care.
Janine's Introduction Video
In this video Janine shares what information to have prepared before calling to get scheduled with a therapist, some questions that you might be asked while on the phone to match you with the best therapist for you and the paperwork that needs to be completed for starting your first session.
Video Transcript:
Interviewer: What should potential clients have prepared before calling you to set up an appointment with the therapist?
Janine: We're going to need to know the client's uh type of insurance, date of birth, phone number, and a good email address so I can send the intake documents to them.
Janine: When a client calls and I ask specific questions, I'm trying to uh connect the therapist to the best male, I'm trying to connect the client to the best therapist, male or female, that they'll be most comfortable with. I'll ask questions like, uh, what type of therapy are we looking for? Anxiety, depression, OCD, sports therapy, for example, or an eating disorder. Uh there are specific uh therapists who specialize in different types of therapy and I want to make sure the client gets the best fit.
Interviewer: Janine, tell uh clients what happens after you hang up the phone with them but before their first session.
Janine: Okay. What the client has to do after we've hung up is they need to access the therapy notes portal which has been sent through their email. Uh they fill that part out. They go to the intake documents, complete those, and those documents have to be completed 48 hours before their appointment or we're going to have to reschedule. So, um, if you have any questions, I've given you the contact information for your therapist in your appointment confirmation letter. And if you have just a simple question, I can answer. You can call the office back and we will work with you uh to get this uh process complete.